Right of Withdrawal
Derecho de Desistimiento
Consumers in the EU have 14 days to withdraw from a purchase. This page explains how that works for StayCard and how it differs from cancelling renewal.
Withdrawal vs. cancelling renewal
Withdrawal: within 14 days of purchase you can end the contract and get your money back. Your StayCard is unpublished.
Cancelling renewal: stops the next yearly charge. Your StayCard stays published until the end of the period you already paid for. No refund is involved.
Both actions are available in your StayCard settings after signing in.
Immediate start of the service
StayCard is a digital service that starts as soon as you publish. By publishing you expressly ask for the service to start during the withdrawal period and acknowledge that, once fully performed, the right of withdrawal may be lost or a proportionate amount for the part already provided may be deducted.
In practice, withdrawal requests made within 14 days are handled generously and refunded to the original payment method.
How to withdraw
Sign in, open your StayCard settings and choose “Withdraw from contract”, or send the model form below by email.
Refunds are made using the original payment method. You will not be charged a fee for the refund.
Model withdrawal form
To: NURYM AUYEZKHAN, José Dolz 20, 46111 Rocafort, Valencia, Spain — nurymauyezhkhan@icloud.com
I hereby give notice that I withdraw from my contract for the supply of the StayCard service.
Ordered on: [date] — Name of consumer: [name] — Email used at purchase: [email] — Address: [address] — Date: [date]
NURYM AUYEZKHAN
Autónomo / sole trader (empresario individual)
NIF: Z3269028C
José Dolz 20
46111 Rocafort
Valencia
Spain
Last updated: 4 September 2026